Frequently Asked Questions
Have a Question? Below you find answers to the questions that we get the most:
What is your return policy?
-
Returns must be made in the original packaging and in good condition with a sales receipt within 7 days of purchase.
-
Our Goal is to provide you with the best quality nursery plants. Should you have questions or concerns about your plants, our staff is here to help. Call, email or come in and let our experts give you the answers you need at the first sign of stress.
We will allow a one time replacement of any hardy (zone 7 or below) tree, shrub, or perennial (unless otherwise tagged/signed) that has been properly planted and cared for within 90 days of purchase.
This guarantee does not cover damage or dieback caused by severe seasonal conditions, over/under watering, animal browsing, or insect damage.
Simply present your original receipt and plant for a refund to your Card or for store-credit in the form of a Gift Certificate.
All sales are final on annuals hanging baskets, tropicals, houseplants, vegetables, discounted, and bulk items.
-
Our fish are under guarantee for 24 hours.
In the event of fish loss, we require the following: The dead fish, a water sample from the pond (in a separate container than the dead fish), your sales receipt.
Providing your water sample tests are within normal range we will replace the fish.
We are not responsible for fish that have been eaten by other fish or wild animals.
Please call to notify us if fish you have purchased within 24 hours begin to act unusual so we can help to problem solve.
-
We are unable to do special orders but we are happy to put you on a waitlist if you have a plant in mind that we don’t currently have in stock. Once it becomes available from our growers we will order it in and give you a call!
The timeline is completely dependent on our supplier’s availability lists and the time of year. We get weekly orders year-round from a variety of nurseries and strive to restock as quickly as possible.
-
Absolutely! We would love to see your furry friends. We do ask that they remain leashed at all times.
-
We do offer limited local delivery services after hours. Give us a call or swing in to ask about pricing and scheduling.
-
Our garden and houseplant experts are always happy to give advice for your specific questions! Come on in and ask us a question, give us a call, or contact us via social media or email. We’d also love to refer you to our favorite gardening calendar: Garden Calendars
-
If your child (or any other person) has ingested potentially toxic plant material, please call the Oregon Poison Center at: (1)800-222-1222
If your pet has ingested potentially toxic plant material, please contact your vet.
For detailed information and a list of toxic and non-toxic plants, please check the ASPCA web sites below:
-
We are more than happy to look at plant problems and inquiries. We ask that you bring in clear pictures or samples of the plant as well as a description of the care it has been given and conditions it is in. (If you are bringing pictures we ask that you bring clear close up and full plant pictures so we can get the best view possible). We can also answer questions via email at info@kraemersgarden.com.
Another great resource is the OSU Extension office at 2050 NE Lafayette Ave, McMinnville, OR 97128
-
For inventory inquiries simply stop in, give us a call, reach out on social media, or shoot us an email and we are more than happy to let you know. Please keep in mind, during peak season our ability to respond may be a bit delayed, but we will always do our best to get back to you.